Refund Policy.

1. What EBuilding Charges For

EBuilding Private Limited collects money in two and only two situations:

1. Society subscription fee— the periodic platform fee paid by a housing society's managing committee for access to the E Building society-management software.
2. Vendor wallet recharge — prepaid credit packs purchased by service vendors on the marketplace to receive booking leads from the platform.

This Policy covers refunds for these two transactions only. All other payments described in clause 4 are not collected by EBuilding and are outside the scope of this Policy.

2. Society Subscription Refunds

A housing society subscribes to the E Building platform for a fixed period (monthly or annual). If the society cancels its subscription before the period ends, it is entitled to a pro-rata refund of the unused portion.

2.1 How the refund is calculated

The refund amount is calculated on a per-month basis. Only complete unused calendar months remaining after the cancellation date are refunded. The month in which the cancellation is processed is not refunded.

2.2 How to cancel

• Send a written cancellation request to support@ebuilding.in from the committee's registered email address, stating the society name and desired cancellation date.
• We will confirm the cancellation and the refund amount in writing within 3 business days.
• The refund is processed to the original payment source within 7–10 business days of confirmation.

2.3 What is not refunded

• The current billing month — access continues until the end of the month in which cancellation is processed.
• Any setup, onboarding or data-migration assistance provided — these are provided free of charge and there is nothing to refund.
• GST charged on the subscription fee — GST is a statutory levy and cannot be refunded by EBuilding once remitted to the government. If you have a valid GST registration, you may claim the input tax credit through your own returns.

3. Vendor Wallet Refunds

Vendors recharge their E Building wallet with prepaid credit packs to receive booking leads from the platform. If a vendor decides to stop using the platform, any unused wallet balance is refunded in full.

3.1 Eligibility

• The refund is available when a vendor permanently closes their E Building account.
• Only the unused credit balance at the time of account closure is refunded. Credits already used to receive or accept bookings are not refunded.
• There is no minimum balance required to request a refund.

3.2 How to claim

• Submit a written account-closure request to support@ebuilding.in with your registered mobile number and the UPI ID or bank account details to which the refund should be sent.
• We will verify the unused balance and confirm the refund amount within 3 business days.
• The refund is processed within 7–10 business days of verification.

3.3 What is not refunded

• Credits already consumed to receive booking leads — these are non-refundable once used.
• GST paid on recharge packs — as above, GST is a statutory levy once remitted.
• Partial refunds for an active account are not available. The wallet balance is held for use on the platform until the vendor closes their account.

4. Payments EBuilding Does Not Collect

4.1 Home-service payments (resident to vendor)

When you book a home service, you pay the vendor directly — by cash or UPI — on completion of the work. EBuilding does not collect, hold or process this payment. We do not charge residents any platform fee or commission for home-service bookings.

A payment dispute with a vendor is resolved between you and the vendor. We will provide the booking records we hold to assist in any dispute, but we cannot initiate, intercept or reverse a payment we did not receive.

4.2 Resident maintenance payments (resident to society)

Maintenance payments made through the platform are routed directly to your society's bank account via the payment gateway (Easebuzz). EBuilding presents the bill and passes the payment instruction; the funds go to your society, not to EBuilding.

For a refund of a maintenance payment — for example, an overpayment or a disputed bill — contact your society's managing committee or secretary directly. EBuilding cannot issue these refunds.

If there is a technical error caused by a platform fault (for example, a confirmed double-charge on the same transaction), contact us at support@ebuilding.in within 48 hours with the transaction reference. We will investigate with the payment gateway and assist in resolution.

5. How to Request a Refund

1. Email support@ebuilding.in with the subject line “Refund Request”.
2. Include: your registered mobile number or society name, the transaction reference or invoice number, and a brief description of the reason for the refund.
3. For vendor wallet refunds, include the UPI ID or bank account details (account number and IFSC) to receive the refund.
4. We will acknowledge your request within 24 hours and confirm the refund amount within 3 business days.
5. Approved refunds are processed within 7–10 business days to the original payment source, or to the bank account / UPI ID provided.

Refund requests must be made within 60 daysof the transaction date. Requests outside this window will not ordinarily be accepted except where there is a clear billing error on EBuilding's part.

6. Contact